cmswire.com · 5,781
CMSWire is the world's leading community for customer experience, digital experience, and customer service practitioners. From articles on 5 Ways Diversity and Inclusion Impact the Customer Experience to Automating Customer Service and Employee Tasks for Better CX, CMSWire covers a wide range of topics to empower teams in the industry. With insights on harnessing customer and employee feedback, emotional intelligence in customer service, and hyper-personalization, CMSWire takes a deep dive into how the customer lifecycle evolves with marketing. Join the community to stay updated on the latest articles, white papers, research reports, webinars, and conferences in the field. Explore a variety of topics including contact centers, digital marketing, AI in customer experience, and more. Discover the impact of customer service training, reducing misrouted calls, and the key differentiators that drive successful customer experiences.
cmswire.com · years statistic
2003
| 1 | 0 |
| 2 | 0 |
| 3 | 0 |
| 4 | 0 |
| 5 | 0 |
| 6 | 0 |
| 7 | 0 |
| 8 | 0 |
| 9 | 0 |
| 10 | 1 |
| 11 | 0 |
| 12 | 0 |
2004
| 1 | 2 |
| 2 | 0 |
| 3 | 2 |
| 4 | 0 |
| 5 | 2 |
| 6 | 11 |
| 7 | 6 |
| 8 | 8 |
| 9 | 8 |
| 10 | 8 |
| 11 | 11 |
| 12 | 4 |
2005
| 1 | 17 |
| 2 | 14 |
| 3 | 20 |
| 4 | 12 |
| 5 | 19 |
| 6 | 32 |
| 7 | 38 |
| 8 | 49 |
| 9 | 23 |
| 10 | 20 |
| 11 | 33 |
| 12 | 43 |
2006
| 1 | 22 |
| 2 | 27 |
| 3 | 28 |
| 4 | 1 |
| 5 | 14 |
| 6 | 16 |
| 7 | 11 |
| 8 | 11 |
| 9 | 1 |
| 10 | 2 |
| 11 | 5 |
| 12 | 13 |
2007
| 1 | 10 |
| 2 | 9 |
| 3 | 6 |
| 4 | 2 |
| 5 | 3 |
| 6 | 3 |
| 7 | 1 |
| 8 | 3 |
| 9 | 4 |
| 10 | 15 |
| 11 | 4 |
| 12 | 5 |
2008
| 1 | 4 |
| 2 | 4 |
| 3 | 4 |
| 4 | 1 |
| 5 | 6 |
| 6 | 3 |
| 7 | 0 |
| 8 | 1 |
| 9 | 6 |
| 10 | 8 |
| 11 | 4 |
| 12 | 5 |
2009
| 1 | 4 |
| 2 | 14 |
| 3 | 12 |
| 4 | 7 |
| 5 | 8 |
| 6 | 7 |
| 7 | 8 |
| 8 | 9 |
| 9 | 8 |
| 10 | 8 |
| 11 | 10 |
| 12 | 13 |
2010
| 1 | 14 |
| 2 | 10 |
| 3 | 8 |
| 4 | 12 |
| 5 | 14 |
| 6 | 9 |
| 7 | 14 |
| 8 | 18 |
| 9 | 10 |
| 10 | 22 |
| 11 | 29 |
| 12 | 26 |
2011
| 1 | 27 |
| 2 | 28 |
| 3 | 22 |
| 4 | 17 |
| 5 | 14 |
| 6 | 16 |
| 7 | 13 |
| 8 | 13 |
| 9 | 3 |
| 10 | 12 |
| 11 | 14 |
| 12 | 17 |
2012
| 1 | 20 |
| 2 | 52 |
| 3 | 43 |
| 4 | 15 |
| 5 | 15 |
| 6 | 19 |
| 7 | 25 |
| 8 | 18 |
| 9 | 12 |
| 10 | 13 |
| 11 | 11 |
| 12 | 9 |
2013
| 1 | 14 |
| 2 | 9 |
| 3 | 15 |
| 4 | 21 |
| 5 | 17 |
| 6 | 7 |
| 7 | 7 |
| 8 | 21 |
| 9 | 19 |
| 10 | 28 |
| 11 | 36 |
| 12 | 63 |
2014
| 1 | 81 |
| 2 | 29 |
| 3 | 20 |
| 4 | 20 |
| 5 | 17 |
| 6 | 44 |
| 7 | 35 |
| 8 | 68 |
| 9 | 25 |
| 10 | 26 |
| 11 | 43 |
| 12 | 40 |
2015
| 1 | 44 |
| 2 | 23 |
| 3 | 40 |
| 4 | 33 |
| 5 | 13 |
| 6 | 23 |
| 7 | 18 |
| 8 | 18 |
| 9 | 15 |
| 10 | 19 |
| 11 | 16 |
| 12 | 55 |
2016
| 1 | 66 |
| 2 | 34 |
| 3 | 30 |
| 4 | 24 |
| 5 | 14 |
| 6 | 21 |
| 7 | 12 |
| 8 | 45 |
| 9 | 29 |
| 10 | 22 |
| 11 | 19 |
| 12 | 26 |
2017
| 1 | 16 |
| 2 | 22 |
| 3 | 24 |
| 4 | 20 |
| 5 | 21 |
| 6 | 24 |
| 7 | 55 |
| 8 | 21 |
| 9 | 11 |
| 10 | 47 |
| 11 | 22 |
| 12 | 23 |
2018
| 1 | 27 |
| 2 | 21 |
| 3 | 27 |
| 4 | 39 |
| 5 | 52 |
| 6 | 55 |
| 7 | 24 |
| 8 | 44 |
| 9 | 7 |
| 10 | 18 |
| 11 | 16 |
| 12 | 18 |
2019
| 1 | 29 |
| 2 | 19 |
| 3 | 21 |
| 4 | 25 |
| 5 | 12 |
| 6 | 33 |
| 7 | 22 |
| 8 | 51 |
| 9 | 6 |
| 10 | 7 |
| 11 | 24 |
| 12 | 16 |
2020
| 1 | 19 |
| 2 | 11 |
| 3 | 27 |
| 4 | 38 |
| 5 | 27 |
| 6 | 29 |
| 7 | 26 |
| 8 | 30 |
| 9 | 26 |
| 10 | 30 |
| 11 | 38 |
| 12 | 73 |
2021
| 1 | 345 |
| 2 | 17 |
| 3 | 25 |
| 4 | 25 |
| 5 | 3 |
| 6 | 10 |
| 7 | 13 |
| 8 | 27 |
| 9 | 24 |
| 10 | 35 |
| 11 | 19 |
| 12 | 13 |
2022
| 1 | 40 |
| 2 | 36 |
| 3 | 61 |
| 4 | 58 |
| 5 | 49 |
| 6 | 53 |
| 7 | 66 |
| 8 | 50 |
| 9 | 60 |
| 10 | 66 |
| 11 | 46 |
| 12 | 75 |
2023
| 1 | 44 |
| 2 | 73 |
| 3 | 79 |
| 4 | 51 |
| 5 | 40 |
| 6 | 32 |
| 7 | 24 |
| 8 | 28 |
| 9 | 12 |
| 10 | 7 |
| 11 | 4 |
| 12 | 15 |
2024
| 1 | 17 |
| 2 | 41 |
| 3 | 42 |
| 4 | 12 |
| 5 | 0 |
| 6 | 0 |
| 7 | 0 |
| 8 | 0 |
| 9 | 0 |
| 10 | 0 |
| 11 | 0 |
| 12 | 0 |
