afca.org.au · 2,811
The Australian Financial Complaints Authority (AFCA) offers consumers and small businesses fair, free, and independent dispute resolution services for financial complaints. Whether it's credit, finance and loans, insurance, banking deposits and payments, investments and financial advice, superannuation, or support in the wake of floods and storms, AFCA is here to help. With a dedicated chat service, members can easily make a complaint and expect transparent and efficient resolution. Stay informed with the latest news, reports, and updates from AFCA.
afca.org.au · years statistic
2004
| 1 | 0 |
| 2 | 0 |
| 3 | 0 |
| 4 | 0 |
| 5 | 0 |
| 6 | 0 |
| 7 | 0 |
| 8 | 0 |
| 9 | 0 |
| 10 | 0 |
| 11 | 0 |
| 12 | 1 |
2005
| 1 | 1 |
| 2 | 3 |
| 3 | 1 |
| 4 | 1 |
| 5 | 0 |
| 6 | 1 |
| 7 | 3 |
| 8 | 0 |
| 9 | 1 |
| 10 | 3 |
| 11 | 0 |
| 12 | 0 |
2006
| 1 | 2 |
| 2 | 2 |
| 3 | 0 |
| 4 | 0 |
| 5 | 0 |
| 6 | 2 |
| 7 | 0 |
| 8 | 9 |
| 9 | 0 |
| 10 | 1 |
| 11 | 0 |
| 12 | 1 |
2007
| 1 | 0 |
| 2 | 1 |
| 3 | 0 |
| 4 | 0 |
| 5 | 0 |
| 6 | 1 |
| 7 | 1 |
| 8 | 2 |
| 9 | 0 |
| 10 | 2 |
| 11 | 1 |
| 12 | 1 |
2008
| 1 | 0 |
| 2 | 1 |
| 3 | 1 |
| 4 | 0 |
| 5 | 1 |
| 6 | 0 |
| 7 | 3 |
| 8 | 0 |
| 9 | 0 |
| 10 | 1 |
| 11 | 0 |
| 12 | 1 |
2009
| 1 | 0 |
| 2 | 1 |
| 3 | 0 |
| 4 | 2 |
| 5 | 1 |
| 6 | 0 |
| 7 | 1 |
| 8 | 0 |
| 9 | 1 |
| 10 | 25 |
| 11 | 0 |
| 12 | 1 |
2010
| 1 | 1 |
| 2 | 0 |
| 3 | 1 |
| 4 | 0 |
| 5 | 1 |
| 6 | 1 |
| 7 | 1 |
| 8 | 1 |
| 9 | 0 |
| 10 | 1 |
| 11 | 1 |
| 12 | 1 |
2011
| 1 | 1 |
| 2 | 5 |
| 3 | 0 |
| 4 | 0 |
| 5 | 0 |
| 6 | 0 |
| 7 | 2 |
| 8 | 1 |
| 9 | 4 |
| 10 | 2 |
| 11 | 0 |
| 12 | 1 |
2012
| 1 | 11 |
| 2 | 23 |
| 3 | 19 |
| 4 | 3 |
| 5 | 0 |
| 6 | 1 |
| 7 | 0 |
| 8 | 1 |
| 9 | 0 |
| 10 | 1 |
| 11 | 1 |
| 12 | 1 |
2013
| 1 | 0 |
| 2 | 1 |
| 3 | 2 |
| 4 | 6 |
| 5 | 6 |
| 6 | 1 |
| 7 | 2 |
| 8 | 2 |
| 9 | 1 |
| 10 | 2 |
| 11 | 0 |
| 12 | 1 |
2014
| 1 | 6 |
| 2 | 1 |
| 3 | 1 |
| 4 | 0 |
| 5 | 1 |
| 6 | 0 |
| 7 | 1 |
| 8 | 1 |
| 9 | 3 |
| 10 | 0 |
| 11 | 2 |
| 12 | 2 |
2015
| 1 | 2 |
| 2 | 8 |
| 3 | 2 |
| 4 | 2 |
| 5 | 1 |
| 6 | 0 |
| 7 | 2 |
| 8 | 1 |
| 9 | 3 |
| 10 | 2 |
| 11 | 0 |
| 12 | 0 |
2016
| 1 | 3 |
| 2 | 6 |
| 3 | 6 |
| 4 | 2 |
| 5 | 0 |
| 6 | 1 |
| 7 | 0 |
| 8 | 2 |
| 9 | 2 |
| 10 | 3 |
| 11 | 1 |
| 12 | 2 |
2017
| 1 | 0 |
| 2 | 6 |
| 3 | 1 |
| 4 | 0 |
| 5 | 1 |
| 6 | 2 |
| 7 | 1 |
| 8 | 0 |
| 9 | 1 |
| 10 | 1 |
| 11 | 0 |
| 12 | 0 |
2018
| 1 | 1 |
| 2 | 2 |
| 3 | 5 |
| 4 | 2 |
| 5 | 2 |
| 6 | 2 |
| 7 | 1 |
| 8 | 4 |
| 9 | 2 |
| 10 | 3 |
| 11 | 3 |
| 12 | 4 |
2019
| 1 | 8 |
| 2 | 7 |
| 3 | 11 |
| 4 | 9 |
| 5 | 5 |
| 6 | 7 |
| 7 | 7 |
| 8 | 11 |
| 9 | 10 |
| 10 | 16 |
| 11 | 24 |
| 12 | 35 |
2020
| 1 | 29 |
| 2 | 34 |
| 3 | 37 |
| 4 | 75 |
| 5 | 25 |
| 6 | 21 |
| 7 | 17 |
| 8 | 21 |
| 9 | 20 |
| 10 | 15 |
| 11 | 14 |
| 12 | 15 |
2021
| 1 | 18 |
| 2 | 15 |
| 3 | 55 |
| 4 | 29 |
| 5 | 27 |
| 6 | 13 |
| 7 | 8 |
| 8 | 21 |
| 9 | 7 |
| 10 | 5 |
| 11 | 14 |
| 12 | 10 |
2022
| 1 | 21 |
| 2 | 20 |
| 3 | 42 |
| 4 | 4 |
| 5 | 12 |
| 6 | 32 |
| 7 | 54 |
| 8 | 29 |
| 9 | 27 |
| 10 | 53 |
| 11 | 54 |
| 12 | 73 |
2023
| 1 | 33 |
| 2 | 73 |
| 3 | 92 |
| 4 | 66 |
| 5 | 100 |
| 6 | 72 |
| 7 | 66 |
| 8 | 129 |
| 9 | 117 |
| 10 | 127 |
| 11 | 118 |
| 12 | 130 |
2024
| 1 | 132 |
| 2 | 68 |
| 3 | 55 |
| 4 | 13 |
| 5 | 0 |
| 6 | 0 |
| 7 | 0 |
| 8 | 0 |
| 9 | 0 |
| 10 | 0 |
| 11 | 0 |
| 12 | 0 |
